If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Stitched Products are customized to your measurements, cannot be resold/reused and hence will not be eligible for returns/refunds
Please drop us an email within 48 hours that you wish to return a product. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to use a reputed courier with proper tracking number.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Â» Every attempt is made to bring you top quality products but considering the nature of the items (fancy and decorative), warranty of the product is not available unless specified.
Â» We try best to describe the item as is. However, due to digital image capture effects, there is a possibility that colors and texture may look different. Please ask any questions before placing the order.
Â» If you need additional buttons, special design, embroidery, extra lining, lining in bottom (salwar), etc.- charges may be extra.
Â» Being custom made garments, shipping duration includes stitching time as well. Normally, we take 12 - 15 business days to ship from the day we receive your final measurement and payment. International shipping takes around 5-6 business days, but shipping time depends on many factors and we cannot guarantee the same. -Items are directly shipped from India and hence might take longer for delivery. However, you will receive item within specified duration. Shipping may get delayed due to any unforseen circumstances and we are not responsible for any delay.
Â» We use standard shipping carriers like DHL, FedEx, UPS or USPS. Insurance is recommended.
Â» Shipping Delay: We are not responsible for any delay, if the shipment is delayed by the shipping agency due to their internal faults or due to unavailibility of recipient when shipping agency try to deliver the package.
Â» Shipping and stitching charges can not be refunded. However, all refunds will be evaluated on case to case basis, restocking fee will be charged.
Â» If you do not receive confirmation or invoice emails (mainly due to spam filters etc), please contact us.
Â» For a special or preferred delivery date, delivery date must be mentioned in the website's message box while placing their orders. If the order does not contain any delivery date then it will be delivered at the first opportunity as early as possible. However, any dates for delivery are approximate only and the company is not liable for any delay in delivering your order.
Â» We provide free shipping to any address in India. To avail the quickest confirmed delivery on all orders to India, please make sure to include the complete postal address mentioning the correct PIN code. Kindly note, that we are not responsible for any sorts of postal delays resulting from incomplete address listings.
Â» Custom Charges: VAT, Custom Taxes or any other charges are not included in our ordering process but may be charged to you by your border/custom agency, or any government agency. So, the international customers are responsible for any customs or duty fees levied by their country. In any case, these charges are on customer's account whether at the time or receiveing or returning the item. We prefer keeping the package value low to avoid any kind of other charges.
Â» Color and Description Disclaimer:
A customer must fix an order keeping in mind some minor variation in color, as seen on a computer screen against the actual color of the outfit received. It is sometimes little tough for us to replicate the same color as seen on a computer screen. Although extra attention is given to reproduce the colors accurately, still there may be minor variations in color of an actual product due to the nature of fabric dyes. A variation in shade is considered as a normal practice as these garments have a tendency to reflect different shades of color under different lights.
The customers who prefer items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keep these things in mind. We are at your service and it is our Endeavour to provide you best sarees, salwar kameez, lehengas, which are in current fashion. It is a privilege for having you as our customer!
Â» Availability: All of the products are available unless it is specified. However, there is a possibility of the product to be unavailable at anytime due to higher volume, damage or other unforeseen reasons.
Â» Replica of Bollywood outfits Disclaimer:
Pictures shown are for reference purpose only. Please note that while you purchase bollywood Salwar suits and Sarees, You are getting a replica(a copy) of the outfit you see in the picture, and that is not the actual one that star/celebrity is wearing. It is our closest attempt to make the outfit look alike celebrity styled designer outfit. It might vary in work/fabric or color combination, though we try out best to give a similar look considering the budget of the sale price.
Â» Return Policy
We believe in giving 100% satisfaction to our clients. Though if you are not happy, you can contact us within 24 hours after you receive the product and ask for return. No return will be entertained for customized products. Restocking fees will be charged to the customer and customer has to bear the cost of shipping the product back. Customer must return the product within 48 hours after receiving it. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns. We are not responsible for any damage occur while shipping once it is shipped from our end. We check the product thoroughly for quality and any existing damage before we ship.
We try our best to match all outfits based on the pictures shown. 100% copy of outfits in the picture is the goal we try to acheive. Items can not be returned with the fact that they do not exactly look like a picture or the material used looks different than what you see in the picture.
The pictures are digital and taken using high standard photography techniques such that the actual product may differ in some cases than what you see in the picture. Only incorrect items will be sent back in which case we will fix them and send it back to you or issue a full refund if it can not be fixed. Items ordered with special discount coupons, time specific gift vouchers or any promotional discounts/gifts can not be returned.
Customer information collected is for the order purpose only. We do not share or sell that information.